LAKEPORT, Calif. – Sutter Lakeside Community and Family Medicine clinics are teaming up with community members to form a patient experience council.

The council, comprised of volunteers, will serve as a forum for patients to share their experiences in the clinics and offer feedback on how to improve the clinics in a patient-centric way.

The council will work with leadership and care teams to help in planning and decision making, as well as share their perspective to provide an “insider’s view” to ensure that the clinics continuously improve the care provided to patients and families.

Ideal candidates will have received care at one or both of Sutter Lakeside’s clinics within the last five years, and are willing to devote four to six hours per month to the commitments of the council. 

Activities of the patient experience council include participating in meetings, attending process improvement activities throughout the clinics and attending department meetings.

“The feedback a patient can provide us about their experience, or a loved one’s experience, is invaluable and a key factor in how we will improve as an overall healthcare system,” said Roberta Mori, director, Patient and Family Engagement, Office of the Patient Experience, Sutter Health. “The Patient Advisory Councils are a great way to incorporate the patient in the culture of our care centers and help us continue to improve.”

Interested persons can learn more about the patient experience council, or sign up to be a member, by contacting Sara Haworth, clinic manager, at 707-262-5007 or This email address is being protected from spambots. You need JavaScript enabled to view it. .