LAKEPORT, Calif. – For patients recovering from the aftermath of a stroke, support is vital.
 
That’s why every patient who is treated for a stroke at Sutter Lakeside Hospital receives a followup call after discharge.

The calls aim to ensure patients are connected to the resources necessary for an optimum recovery.
 
Veteran nurse Yvette Neil follows a checklist of questions, but conversations sometimes go off-script.
 
“I ask patients about their experience with the hospital, their satisfaction, and if they know the signs of a stroke,” said Neil. “I also speak with family members to get a more complete picture of the experience. The calls last anywhere from thirty to sixty minutes, because patients and loved ones appreciate having someone to talk to.”
 
During followup conversations, Neil reiterates teaching about the symptoms of a stroke, because patients who have had a stroke are at a higher risk for another one.

During the call, Neil assembles a packet of information that will help patients care for themselves, and connect with community resources such as meal services, or equipment like wheelchairs.
 
For patients who easily identify stroke symptoms, Neil sends “BE FAST” cards, which serve as an education tool.

The cards help the patient educate friends and family members on how to identify a stroke using an acronym.

“BE FAST” stands for balance, eyes, face, arms, speech, and time; which refers to loss of balance, blurry vision, facial paralyzation on one side, the ability to only raise one arm, slurred speech, and the time symptoms began. The card comes with a tear-off key fob as an easy reminder.
 
“I send information depending upon the patients’ needs,” said Neil. “Some patients or caregivers struggle with depression or grief, so I tell them about the free support group that meets monthly at the hospital. Others are surprised to learn that they can advocate for more physical therapy sessions if the patient is showing progress.”
 
For Neil, the desire to help others comes from personal experience.
 
“My husband has had four strokes over the past two years. I know how frustrating and hopeless it can feel,” said Neil. “It’s important to be realistic, but also ask providers to list the positives of stroke recovery. The brain heals.”

Between emotional support groups and rehabilitation services ranging from physical therapy, occupational therapy, and speech therapy, recovery can be possible.
 
“There are resources available in Lake County,” said Neil. “We help patients find them.”