NORTHERN CALIFORNIA – In recognition of the scope of devastation and needs of people affected by the wildfires sweeping across California, Cigna and the Cigna Foundation are responding by easing some plan requirements where needed, opening up a toll-free counseling line and donating to the American Red Cross.

To ensure Cigna customers in California continue to have ready access to prescriptions during this difficult time, Cigna has lifted prescription refill requirements in affected areas through early September.

Additionally, in Riverside and Shasta counties, more time will be allowed for prior authorizations, pre-certifications and referrals for medical care, and for filing claims.

If in-network services or providers are not available in these areas due to the wildfires, out-of-network services will be covered at the in-network benefit level.

Customers in California with questions on any aspect of their pharmacy or medical care may call the number on their customer ID card, or call 1-800-244-6224.

For all members of the communities affected by the wildfires, Cigna is providing free telephone counseling through Aug. 25, 2018. The special toll-free number is available by calling 1-866-912-1687, 24 hours a day, seven days a week.

Additionally, the Cigna Foundation is making a $25,000 donation to the American Red Cross to assist with relief efforts.

The Cigna Foundation also will match, dollar for dollar, up to $100,000, all donations by Cigna employees in support of American Red Cross disaster relief.