SAN FRANCISCO, Calif. ― San Francisco VA Health Care System announced today it has earned a four-star rating as part of the Centers for Medicare and Medicaid Services 2025 hospital quality ratings.

CMS’s hospital ratings are based on five categories: mortality, safety of care, readmission, patient experience and timely and effective care. A higher star rating, out of 5, indicates better performance on these quality measures.

Within the last year, San Francisco VA Health Care System has instituted several improvements to better serve veterans.

These include reduced Emergency Department wait times and length of stays, improved communication with doctors and nurses, and an emphasis on care coordination and sharing of discharge information.

"These ratings highlight the excellent care San Francisco VA Health Care System provides,” said Neil S. Gordon, interim health care system director, San Francisco VA Health Care System. “Our job is to continue raising the bar for customer service and convenience throughout the department, so San Francisco VA Health Care System works better for the Veterans, families, caregivers and survivors we are charged with serving.”

As part of CMS’s 2025 ratings, 77% of VA hospitals that received an Overall Hospital Quality Star Rating received 4 or 5 stars, and no VA hospitals received a one-star rating. 

More than 90% of VA hospitals with ratings maintained or improved their 2024-star rating.