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“DIRECTV won customers by offering special deals with hidden costs, and also extended customers' contracts without telling them,” Brown said. “With this settlement, DIRECTV will reimburse customers and change its sales and advertising practices to comply with the law.”
The settlement by Brown and 48 other state attorneys general was filed this week in San Diego Superior Court. It requires DIRECTV to make full restitution to all victims.
In addition, the company is required to pay $13.25 million to the 49 states and the District of Columbia in civil penalties and costs, and obey state laws.
DIRECTV, based in El Segundo, has more than 18 million subscribers nationwide with more than one million in California.
The multi-state investigation found the company engaged in practices that misled customers about how much they would be required to pay and what kind of programming they could expect. The investigation established that DIRECTV:
– Extended contracts without customers' knowledge. When the company serviced faulty DIRECTV equipment, its representative asked customers to sign what appeared to be service documents. Customers later learned that their signatures had extended their contacts for another two years.
– Failed to deliver promised channels. In its promotions, the company promised potential subscribers access to sports channels and local stations, but subscribers discovered that some of the promised programming was not available.
– Change the terms of promotions. The company offered cash-back deals and free trials but did not disclose key details, and some customers ended up paying more than expected. For example, DIRECTV offered a two-year deal at $29.99 a month (compared to a typical charge of $53.99 or $63.99) but did not disclose that the second year was at the regular price.
As part of the settlement, DIRECTV agreed to clearly state all costs, services offered, length of contracts and terms of cancellations and refunds.
Brown's office is reviewing the 1,136 complaints it has received about DIRECTV to determine which customers are entitled to restitution. Complaints about conduct that occurred after Jan. 1, 2007, are eligible for restitution.
Californians who believe they were misled by DIRECTV have until June 9 to file a complaint with the Attorney General's office at http://ag.ca.gov/consumers/general.php.
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WALNUT CREEK, Calif. – Average gas prices in California are rising higher, just like a snow bank in a winter storm.
The Golden State’s average climbed twelve12 cents in just the past month, according to the latest report from AAA Northern California, which tracks gas prices as a service to consumers.
According to AAA’s latest report, all but six Northern California metro areas tracked by AAA saw a double digit increase at the pump over the past month.
California’s average gas price is the third highest among all 50 states.
The Golden State’s average for a gallon of regular, unleaded gasoline is $3.26, up 12 cents since last month’s report on Nov. 9.
For perspective, that’s 35 cents higher than California’s average price on this date last year, when it was $2.91.
Northern California gas prices are now averaging $3.28, up 11 cents from last month.
In the San Francisco Bay Area, motorists can expect to pay an average price of $3.35, which is a 12-cent increase. The national average price of $2.98 is up by 12 cents, which is 38 cents more than the national price on this date last year, when it was $2.60.
The price of crude is largely being driven by how investors look at oil as an investment. Given that oil is traded in dollars, the weaker the dollar is the more it is typically bought by investors worldwide.
Recently, the dollar has been generally weak. That has spurred some buying. An additional influence on prices has been how investors are interpreting economic data. The better the worldwide economy looks, the more attractive crude oil becomes as an investment.
A mixed bag of global and domestic news ultimately put slight downward pressure on crude oil prices, although those prices have generally been climbing. Investor’s recent concerns surround the shaky strength of the European economy. On the flip side, Japan had greater than expected third-quarter growth.
“As the past 25 years have shown us, crude oil and gasoline prices are tremendously tidal. Throughout 2010, those prices have ebbed and flowed with the financial tides, and that is certainly the case so far in December,” explained AAA Northern California spokesperson Matt Skryja. “Despite the recent uncertainty about the economic impact on the price of crude, demand in the United States has been only slightly higher this year, when compared to 2009.”
The least expensive average price in Northern California can be found in Chico where regular is $3.19.
Of all the metro areas in Northern California where gas prices are tracked by AAA, Eureka’s average price of $3.45 is the highest. It’s also the highest price reported by AAA in the lower 48 states.
The least expensive gasoline in the country is found in Cheyenne, Wyo., where the average price of gas is $2.58. Wailuku, Hawaii, holds the dubious crown for the highest average price in the nation, at $3.99 per gallon.
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